Frequently Asked Questions
1. How much does it cost? Can I pay monthly?
YES! Visit our website for detailed pricing. We do offer installment plans for some programs, so you can invest in your health in a way that works for you.
2. Where are your services available?
We currently serve clients in British Columbia only.
3. Does MSP or my private insurance cover the treatments?
It depends on your insurance provider. If you have a drug plan, your prescriptions should be covered since they are prescribed by a licensed medical doctor. Some plans also offer Health Spending Accounts (HSA), which may reimburse the cost of private consultations. We can provide an invoice, but we recommend checking with your insurance provider for details.
Please note the fees for the packages cover the uninsured components of the program. These services may include, but are not limited to:
- Bespoke Physician Consultation
- Personalized lab screening
- Comprehensive In-Depth Health Analysis
Any publicly insured services will be billed directly to the provincial insurance plan when applicable. Participation in our packages is not a requirement for accessing insured physician services in BC.
We are committed to providing high-quality care while ensuring transparency in coverage and fees. If you have any questions regarding billing or coverage, please reach out to our team.
4. Will I speak directly with a doctor? Who else will be involved in my care?
Yes! At Her Vitality Clinic, we believe in a personalized, physician-centered approach to your health. All your follow-ups will be with a physician, but we also have a team of expert multidisciplinary staff who will support you in achieving your health goals.
5. Is this treatment safe?
Absolutely. Before starting any treatment, you will have a detailed consultation and blood work to ensure our programs are safe and appropriate for you. We never prescribe long-term medications without proper follow-ups. While all medical treatments have potential side effects, our programs are designed to monitor and adjust as needed for your safety.
6. Am I guaranteed a prescription?
No. We strictly follow evidence-based guidelines to ensure both safety and effectiveness. Our treatments are customized for each patient, and we look beyond just lab numbers to ensure a balanced approach to your health.
7. Will I have to take medications?
Not necessarily! We focus on what works best for you, which may include: Lifestyle changes, Nutrition guidance, Exercise recommendations, Supplements, Medications (only if needed). Your doctor will discuss all available options to find the right balance for your health.
8. How often will I meet with the doctor?
It depends on your package. For example, the Hormone Optimization Package includes four virtual visits per year. Check our website for details on specific programs.
9. What results can I expect?
Every patient’s journey is unique, but here’s a general timeline of improvements:
- 3 weeks: More strength, less stress.
- 30 days: Better sleep, more energy.
- 60 days: Improved mood, increased muscle mass, fat loss.
- 4 months: Lower cholesterol, reduced pain, better blood pressure.
10. Can I switch between different programs?
Yes! With your physician’s guidance, you may be eligible to switch from one program to another. For example – Hormone Optimization program to the Accelerator360 Physique or the Health Sovereignty program. You can also move from the Accelerator360 Physique program to the Sovereignty program. Each program is designed to support your health, and we’re confident you’ll see great benefits. We will work with you to strategize the best plan for your specific needs.
Our team is here to help you every step of the way and ensure you stay on track with your health goals.
11. I’m interested in one of your other services! What should I do next?
We offer various specialized services, including:
- DEXA Body Composition Scanning
- VO2 Max Testing
- Medical Second Opinions
- Concierge Medicine Services for Private events
- Substance Use Harm Reduction
- Mental Health Support
- Psychedelic Medicine
Each service is personalized. Contact us to book an intake appointment, and we’ll help you find the best fit for your needs.
12. Can I schedule a call to learn more?
Of course! We offer a 10-15 minute discovery call to answer your questions. Please note that we do not provide medical advice during these calls—just general information about our programs.
13. Does this replace my family doctor?
No, our services are meant to complement your healthcare, not replace it. Your family doctor plays a vital role in your overall health, while we specialize in women’s longevity and vitality.
14. How long will I be a patient at the Her Vitality Clinic?
Your care with us continues as long as you’re enrolled in a package. Before your program ends, we’ll discuss next steps to ensure you stay on track with your health goals.
15. What if I don’t want to commit to the full one-year program?
No problem! Your initial consultation and blood work review require a non-refundable $350 fee. If you choose not to continue with the one-year program, you won’t be charged the additional program fee.
Ongoing prescription therapy requires active participation in your enrolled program to ensure proper monitoring and safety. Prescriptions are provided only for the duration of your enrollment in the program.
16. What happens if I don’t complete my lab work on time?
Timely lab work is essential for tracking your progress. If you miss a deadline, just let us know—we’ll work with you to get back on track.
17. Do I have to pay for lab work?
Most lab tests are covered by your medical services plan (MSP); however, some tests (such as Vitamin D, Testosterone) may require an additional fee. For a comprehensive health assessment, we encourage completing all recommended tests. If you do not have MSP coverage, laboratory costs will not be covered. We recommend checking with the lab provider in advance to obtain a cost estimate before payment.
18. What is the process for getting started?
At Her Vitality Clinic, we take a personalized and physician-led approach to your health. Here’s what you can expect when you start with us:
1. Initial Consultation & Bloodwork – We begin with a comprehensive assessment, including lab tests, to understand your current health status.
2. Customized Treatment Plan – Based on your results and health goals, our physicians will recommend a tailored program to optimize your vitality.
3. Ongoing Support & Monitoring – We provide regular check-ins and adjustments to ensure safe and effective progress.
4. Long-Term Health Strategy – Our goal is to help you maintain long-term health and performance through continuous guidance.
19. What does the initial bloodwork and consultation include?
Before starting treatment, you’ll need to complete a bloodwork panel to assess key health markers. Here’s how it works:
- After booking your initial consultation, we’ll provide lab requisitions for testing.
- Once your results are available, you’ll have a one-on-one consultation with our physician to discuss findings and recommendations.
- If treatment is appropriate, you’ll receive a customized plan, which may include lifestyle modifications, supplements, or prescriptions if necessary.
Our approach ensures that all treatments are safe, evidence-based, and tailored to your needs.
20. What is the Refund Policy?
We strive to provide exceptional care, but we understand that circumstances may change. Our refund policy includes:
- Initial Consultation Fees are non-refundable once the appointment has been completed.
- Monthly Membership Fees are non-refundable after billing, as they cover medical oversight and services for the month.
- Medication Costs are billed separately and are non-refundable once dispensed by the pharmacy.
For any special circumstances, please contact our team to discuss your options.
21. How can I cancel my ongoing monthly membership?
We aim to provide flexible care, and if you need to cancel your monthly membership, here’s what you need to know:
You can request cancellation at any time by contacting our support team. Cancellations must be made before the next billing cycle to avoid additional charges. If you’re on a treatment program that includes prescription medications, stopping abruptly may impact your health—our physician will provide guidance on how to transition safely.
For assistance with cancellations or to discuss alternative options, reach out to our team.
22. Which Pharmacy I can use?
Create Compounding Pharmacy , Port Coquitlam
577 Nicola Ave Suite 1140, Port Coquitlam, BC V3B 0L7
(604) 409-4146